Customer Experience Officer

Customer Service - Temporary Post

  •   Epsom
  • £14.54 per hour
  • Date Posted ‐ 03 / 01 / 2020
  • Job Reference ‐ STB03012023

Are you passionate about customer service and want to work for an established company that believe their staff drive their business?

 

This is an exciting opportunity for individuals looking to develop their career in the customer service sector within an office environment. This company creates a thriving working environment where people want to work, encouraging them to focus on their strengths and achieve their full potential.

 

As a Customer Experience Officer, you will take full responsibility of all inbound calls whilst following the company’s procedures.

 

Key Responsibilities:

 

  • First point of contact for customers by taking all inbound calls
  • Putting the customers’ first and providing excellent customer service
  • Managing customers’ needs ranging from answering queries to sending further information
  • Complying with GDPR and company regulations
  • Working with other members of the team to ensure company values are presented to customers
  • Ensure any complaints are escalated and dealt with efficiently and professionally

 

Key Skills:

 

  • Excellent communication both written and verbally
  • Experience in dealing with customers
  • Customer focused approach
  • Ability to work in a team as well as individually to meet deadlines
  • Fully IT proficient
  • GCSE’s at Grade C and above

 

Salary - £26,470 per annum pro rata

 

5 Month fixed term contract

 

Hours - 35 hours per week 9:00 am to 5:00 pm with an hour for lunch.

 

Future Personnel are currently shortlisting NOW, Apply ASAP!

Staci Taylor-Black Photograph

Posted By: Staci Taylor-Black

Tel: 0208 256 0919

Born and bred in Essex, Staci has a background within construction before becoming a successful commercial consultant within Surrey and surrounding areas. Her dedication and focus means she consistently delivers a first-class service to all she works with. In her spare time, Staci enjoys spending time with her family and socialising with a glass of prosecco or two!

  • Finding yourself in a recruitment loophole?

    Sick of being let down by recruiters who promise the earth, but never deliver? Tired of waiting for them to call? Don’t get lost in the pack, or become just another CV on the pile – trust in Future Personnel, the recruitment agency that’s committed to finding you the right opportunities.

    Register Cv

  • Let’s talk about you…

    At Future Personnel, we’re all about you. Meeting with you, listening to you and really getting to know you – we’ll help you get the office jobs you really want, at an organisation that fits your personality. Whatever you’re looking for from your job search, our super-friendly team will help you make it happen.

    Contact the Team

×