Customer Experience Officer

Customer Services - Permanent Post

  •   Epsom
  • 24,000 - 26,000
  • Date Posted ‐ 29 / 01 / 2020
  • Job Reference ‐ STCEO

Are you passionate about customer service and want to work for an established company that believe their staff drive their business?


This is an exciting opportunity for individuals looking to develop their career in the customer service sector within an office environment. This company creates a thriving working environment where people want to work, encouraging them to focus on their strengths and achieve their full potential.


As a Customer Experience Officer, you will take full responsibility of all inbound calls whilst following the company’s procedures.


Key Responsibilities:


  • First point of contact for customers by taking all inbound calls
  • Putting the customers’ first and providing excellent customer service
  • Managing customers’ needs ranging from answering queries to sending further information
  • Complying with GDPR and company regulations
  • Working with other members of the team to ensure company values are presented to customers
  • Ensure any complaints are escalated and dealt with efficiently and professionally


Key Skills:


  • Excellent communication both written and verbally
  • Experience in dealing with customers
  • Customer focused approach
  • Ability to work in a team as well as individually to meet deadlines
  • Fully IT proficient
  • GCSE’s at Grade C and above


Salary - £26,470 per annum pro rata


Hours - 35 hours per week 9:00 am to 5:00 pm with an hour for lunch.


Future Personnel are currently shortlisting NOW, Apply ASAP!

Staci Taylor-Black Photograph

Posted By: Staci Taylor-Black

Tel: 0208 256 0919

Born and bred in Essex, Staci has a background within construction before becoming a successful commercial consultant within Surrey and surrounding areas. Her dedication and focus means she consistently delivers a first-class service to all she works with. In her spare time, Staci enjoys spending time with her family and socialising with a glass of prosecco or two!

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