Infrastructure Systems Analyst

Infrastructure Systems Analyst - Permanent Post

  •   Croydon
  • 35,000 + Pension Scheme + Cash Plan + Additional Benefits
  • Date Posted ‐ 08 / 02 / 2022
  • Job Reference ‐ ST043

Main Areas of Responsibility

  • Provide support and troubleshooting for Microsoft systems, modern device management solutions primarily using Endpoint Configuration Manager (SCCM) and Intune.
  • Creating and maintaining applications and driver packages
  • Provide level 3 support with in-depth knowledge of desktop/application troubleshooting
  • Research and develop new technology, latest hardware, tools and scripts to support desktop computing and the end user desktop experience
  • Provide support for Windows operating system patching, enterprise class desktop hardware and software such as Windows 10, Remote management, and troubleshooting.
  • Provide support for Mobile Device Management (MDM) using tools such as Jamf, Meraki, Intune and Apple School Manager.
  • Provide support on deploying applications and patches to iOS, MacOS and Android devices.
  • Creation and monitoring of compliance reporting.
  • Daily management of Microsoft DPM Backups to resolve backup failures, once monthly tape rotation, and restore requests.
  • Resolution of web filtering restrictions.
  • AD Group policy management and troubleshooting
  • First point of contact for 3rd line service desk ticket resolution
  • Act as a project team member on other projects run by other members of the Group ICT team.
  • Assist with the population of articles in the SCSM Knowledge Base.
  • Ensure that support is carried out according to the Standard Operating Procedure (SOP) documentation.
  • Such other duties as may be reasonably considered to be within the grade and remit of the post.
  • Keep abreast of new developments in software and hardware


Qualifications & Experience


  • Good verbal and written communication and interpersonal skills
  • Confident in dealing with all levels of stakeholders
  • Ability to apply problem solving techniques and get results
  • Ability to communicate at all levels
  • Strong personal drive and willingness to get things done
  • Self-motivated and committed to delivery on time and to a high quality
  • Demonstrable experience of balancing priorities and successful delivery of objectives, in a fast paced, constantly changing environment
  • Ability to troubleshoot, investigate and resolve technical issues
  • Ability to react quickly and effectively to issues and opportunities
  • Ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving
  • A minimum of three years of experience of carrying out a similar client facing role
  • Proven track record in working to strict timescales and of working with staff at all levels
  • Experience of working in an on-site IT based Customer Service
  • Knowledge of MS SCCM
  • Knowledge of O365 Click to run packaging and management.
  • Application and driver packaging – new versions of current apps
  • Experience of installation/ troubleshooting of the following:
    • Windows server 2012 to Windows server 2019 
    • Windows 10
    • Hyper V on Windows 2016/2019
    • Good understanding of Networking, DNS and DHCP
    • Good understanding of MacOS, iOS, iPadOS
    • Good understanding of Mobile Device Management


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Posted By: Simon Tregellas

Tel: 0208 256 0910

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