IT Technician

IT Technician - Permanent Post

  •   Bromley
  • 25,137-£26,997 + Performance and Loyalty Bonus + Pension Scheme + Wellbeing Cash Plan + Additional Benefits
  • Date Posted ‐ 28 / 01 / 2022
  • Job Reference ‐ ST035

You will be an experienced IT Technician with previous experience and knowledge with Microsoft Windows 10, Office 2016, Office 365, Apple OS and desktop related software product with excellent troubleshooting skills. The role will be based in Bromley although you will be require to travel to other locations within South London. 

Main areas of Responsibilty

  • To provide high-quality technical support, advice and guidance to the staff, students and trainee teachers at both locations.
  • To ensure that all incidents and service requests are logged appropriately on the Service Management system.
  • To retain ownership of all incident and service request tickets and ensure staff are regularly informed of the status of their support ticket.
  • To re-route or escalate support tickets to the appropriate team as necessary and work with the IT Service Managers, 3rd line support, Project Managers and other stakeholders to achieve resolution.
  • To identify, implement and document Known Issues and workarounds for desktop related issues within the Knowledge Base.
  • To ensure that Academy incidents and service requests are resolved within the target resolution time and that the solutions are documented within the system.

 

Service Support

  • To image, deploy and maintain Windows 10 based PCs, Laptops and tablets, as well as Apple OS iMacs and iPads.
  • To install, configure and maintain computer peripheral equipment such as multi-functional printers and Interactive whiteboards, ensuring that this hardware is regularly tested and ready for use when required.
  • To install and test new software and software updates / upgrades, ensuring compliance with software licensing regulations at all times.
  • To install, configure and maintain the VoIP telephones
  • To familiarise yourself with the network infrastructure (Server room, cabling, patch panels, routers, switches) and associated documentation at the Academy.
  • To ensure that the server and network infrastructure at both locations are regularly checked and maintained in accordance with NET best practice and procedures.
  • To work with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS’s and other networked devices to ensure the availability and security of the network, data and applications.
  • To administer Active Directory user login accounts, ensuring that new staff, students and trainee teachers receive credentials in a timely fashion.
  • To manage Active Directory Distribution and Security groups within the Academy to ensure that staff, students and trainee teachers have appropriate access to the data and resources they need.
  • With the assistance of the IT Service Manager, ensure that all Academy systems documentation is maintained and updated as required.

 

Duties:

  • To provide high-quality technical support, advice and guidance to the staff, students and trainee teachers at both locations.
  • To ensure that all incidents and service requests are logged appropriately on the Service Management system.
  • To retain ownership of all incident and service request tickets and ensure staff are regularly informed of the status of their support ticket.
  • To re-route or escalate support tickets to the appropriate team as necessary and work with the IT Service Managers, 3rd line support, Project Managers and other stakeholders to achieve resolution.
  • To identify, implement and document Known Issues and workarounds for desktop related issues within the Knowledge Base.
  • To ensure that Academy incidents and service requests are resolved within the target resolution time and that the solutions are documented within the system.

 

Qualifications and skills

  • Good verbal and written communication skills. Confident in communicating with staff at all levels. You must be self-motivated, with a can do attitude and a strong commitment to team-work and customer service.
  • Ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving.
  • A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality in a fast paced, constantly changing environment.
  • You must be flexible, adaptable and capable of handling the various pressures and demands associated with this demanding and customer focussed ICT support role.
  • Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products.
  • Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving. Ability to react quickly and effectively to issues and opportunities.

 

Experience

  • A minimum of two years’ experience of carrying out a similar, client facing role in either the primary or secondary education sector.
  • Recent experience of working in an on-site IT based, Customer Service environment.
  • Proven experience of supporting Microsoft products, including Office 365 and Office 2016, SharePoint, and other desktop related products.
  • Proven experience of managing Active Directory user accounts including the administration of Distribution and Security Groups within a Windows Server 2012 Active Directory.
  • Recent experience of supporting Apple products, specifically iMacs and iPads in an educational or corporate environment.
  • Recent experience of supporting Windows 10 PCs, laptops and tablets.

Salary: £25,137-£26,997 + Performance and Loyalty Bonus + Pension Scheme + Wellbeing Cash Plan + Additional Benefits

Hours: 37.5 hours per week 

Future Personnel are currently shortlisting now for immediate interviews please apply ASAP. 

 

Simon Tregellas Photograph

Posted By: Simon Tregellas

Tel: 0208 256 0910

Simon, the Recruitment Manager here at Future Personnel, is a right chatterbox! He helps ensure we make dream partnerships happen every day with our pre interviewed and professional candidates. With extensive experience, he is the extra support you need when there are not enough hours in the day to focus on recruitment.

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