Scheduler

A reputable brand based in Chessington are currently looking for a Scheduler to join their busy team. Having had a little surge during the recent pandemic, this company know exactly how to provide and excellent, much needed service.

In a professional and team focused environment you will become a valued member of the team, to help organise engineers and stock requests. You’ll be liaising with engineers and customers on a regular basis so no two days will be the same, therefore we are looking for a confident individual with previous helpdesk or scheduling experience.

On an average day, your duties will include:

• Dealing with incoming calls efficiently
• Coordinating engineers diaries
• Resolving customer issues and offering solutions
• Processing Service orders and raising invoices in a timely manner
• Administering stock requests and liaising with the warehouse to ensure stock is delivered on time
• Maintaining accurate records of engineer visits, service requests and follow up calls
• Making travel arrangements as required
• General admin duties as required to ensure the smooth running on the sales department.

To excel in this role, you will need:

• An excellent, professional telephone manner
• A decisive problem solver with ability to remember key information as you will be expected to make decisions on day to day issues
• Excellent computer skills, with Microsoft knowledge. SAP is an advantage but not essential.